Before contacting support:Tool: paid, ad-free, user-supplied configurations only. Ultra on iOS: advertising and optional subscriptions that remove ads and provide Curated Sources and Exclusive Lines.
Common Questions
Why does connection fail?
Check that the imported configuration is valid, the server is reachable, and the required system permission was approved. On iOS, approve the VPN permission prompt. On macOS, the signed app and Packet Tunnel extension must have the correct Network Extension entitlement and provisioning profile.
Which SpellVPN edition has ads or subscriptions?
Tool: paid, ad-free, user-supplied configurations only. Ultra on iOS: advertising and optional subscriptions that remove ads and provide Curated Sources and Exclusive Lines.
How can I import a configuration?
Use QR scan, photo QR, clipboard, Files, Wi-Fi Upload, subscription URL, proxy link, system share, or the SpellVPN URL schemes. Supported direct links include ss, vmess, vless, trojan, hysteria2, hy2, tuic, socks, socks5, HTTP, and HTTPS proxy URIs.
Does SpellVPN for macOS include ads or subscriptions?
No. The paid macOS target has no ad SDKs, no analytics SDKs, no StoreKit products, no subscriptions, and no built-in VPN provider account. It shares the paid App Store listing with the iOS paid edition, but the Mac build itself is separate from the iOS Ultra advertising and subscription build.
What can the Mac version import and manage?
The Mac version can import sing-box JSON, Clash/Mihomo YAML, common proxy links, SIP008 Shadowsocks JSON, WireGuard text, QR images, clipboard text, files, and remote URLs. It can manage profiles, node groups, favorites, source updates, route rules, local privacy filters, Relay / MultiHop, diagnostics, encrypted backups, and menu bar connection controls.
What is included in backups?
Full app data export and iCloud Drive backup can include configs, nodes, subscriptions, policy groups, rules, DNS, route mode, virtual adapter settings, and traffic stats. Logs and installed iOS VPN permission are not part of the normal backup.
Can SpellVPN provide a server or subscription?
Tool: paid, ad-free, user-supplied configurations only. Ultra on iOS: advertising and optional subscriptions that remove ads and provide Curated Sources and Exclusive Lines.
Where are my configs stored?
Configs and logs are stored on your device unless you export, share, or back them up through iCloud Drive. Clearing local data does not delete iCloud Drive backup files.